Unable to delete SLA
Hi Support,
I created some SLA's originally, but then used business rules to try and get round the problem with SLA's before the new release, this seems to work fine now.
I need to delete the SLA's that I used in testing and recrete some from scratch.
When I try and delete the SLA's i get the message FAILURE :SLA is being used by a module. Hence cannot delete it.
I have checked all the test contacts and accounts and can't find anything that maybe using this.
Is there any way that I can find out where this SLA is being used in the system?
Thanks again!
Rich
I created some SLA's originally, but then used business rules to try and get round the problem with SLA's before the new release, this seems to work fine now.
I need to delete the SLA's that I used in testing and recrete some from scratch.
When I try and delete the SLA's i get the message FAILURE :SLA is being used by a module. Hence cannot delete it.
I have checked all the test contacts and accounts and can't find anything that maybe using this.
Is there any way that I can find out where this SLA is being used in the system?
Thanks again!
Rich