Hi 

I'm testing out the software and only last thing that I couldn't work it out is assinging ticket by email. I am unable to assing email ticket to any technicians and also administrator unable to pick up ticket as well.

I kept gettin error "failure: assigning group/technician failed"

Everything is working well, I can assign if ticket is log via web ( by requestor) or created by admin. 

Have anyone seen this issue before ? Have I missed anything when setting it up ? 

Any suggestion would be greatly appreciated. 

Thanks

Rand