Un-necesarry Notification E-Mails
We find the notifications very useful, however the system generates some that are quite frankly pointless, and does not send some that would be useful.
When a technician logs a call and assign's it to himself, receiving an E-Mail saying a call has been logged to the technician is pretty redundant, the web interface knows which technician is logged in so surely it is a simple matter to suppress this particular message.
The same also applies to a call that is e-mailed in, if a technician forwards an E-Mail to servicedesk to log a call, he gets one back notifying a call has been logged, again, the system must have the correct address of the technician in order to e-mail him, so surely it can recognise that the person mailing servicedesk is a tecnician rather than a standard user and suppress the notification mail for him. Although I can see that some people may want this, maybe a simple checkbox option somewhere would be a fairly easy to engineer compromise.
And lastly, if technician B adds time in the worklog of a call assigned to technician A, would it not be a good idea for technician A to receive a notification that the call has been updated, but obviously not get one when he adds time himself, again, possibly a simple checkbox option to enable this if required ?
I'd appreciate people's thoughts on this, possibly a simple couple of options/features to add.
When a technician logs a call and assign's it to himself, receiving an E-Mail saying a call has been logged to the technician is pretty redundant, the web interface knows which technician is logged in so surely it is a simple matter to suppress this particular message.
The same also applies to a call that is e-mailed in, if a technician forwards an E-Mail to servicedesk to log a call, he gets one back notifying a call has been logged, again, the system must have the correct address of the technician in order to e-mail him, so surely it can recognise that the person mailing servicedesk is a tecnician rather than a standard user and suppress the notification mail for him. Although I can see that some people may want this, maybe a simple checkbox option somewhere would be a fairly easy to engineer compromise.
And lastly, if technician B adds time in the worklog of a call assigned to technician A, would it not be a good idea for technician A to receive a notification that the call has been updated, but obviously not get one when he adds time himself, again, possibly a simple checkbox option to enable this if required ?
I'd appreciate people's thoughts on this, possibly a simple couple of options/features to add.