We are a bit behind in our updates (we are on build 8023) so updating might resolve this.  However, an instance of SD that originally was running the Technician Auto Assign feature is being repurposed.  I turned off the auto assign.  But it looks like, when I manually enter a ticket (as opposed to generating a ticket from an email), after my business rules execute (which place the ticket in a particular group, and technician), something is coming in and overwriting the technician.  After extensive research and testing, the only thing I can think of that might cause this is that the auto-assign didn't really get turned off.

 

Do I have to stop and start the service to have it clear the tech auto assign function?  Is there something else going on? 

 

Thanks