We are having trouble using the auto ticket feature with email fetching. We have tried the steps in the link below, but SDP does not appear to pull the email out of the email box and create a ticket. 

http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html

So far, we have confirmed the following:

- No firewall issues, we are using ports 995/587 and can connect to the Outlook365 server from the ME server on these ports.

- User name and password are correct.

- Password does not exceed the 100 character limit.

There is a mention about checking the log files in the link above, but not sure where these are?

Our product is the latest build version , 9.1  Build  9120. 

Any help is appreciated, thank you.