Is anyone else having trouble finding their requests within PitStop?

I see some, but not all requests currently being worked on by support.

I also find it difficult when you reply to an email (because replies always come during off-hours) a new ticket number is generated.  This makes it difficult to follow in your email threads - especially if you have multiple tickets you are working with support.

Searching active ticket numbers in My Requests also yield no  found requests.

It doesn't seem to matter if it is a chat ticket, phone ticket, or generated from within the SD+ application.   Some tickets seem to just go into a black hole that you can't find in order to refer back to it.