Trial User.. no flows showing up

Trial User.. no flows showing up

We are trialing the ManageEngine product with the intent to purchase if all goes well. I have set up cflowd on our POC router (set it up as version 9). I can see the router is sending flow data, and I can do a packet capture on the Manage Engine server to verify that the cflowd packets are making it to the server, however, I don't see any data in manage engine. When I do my packet capture, I am seeing ICMP Destination Unreachable (code 3, port unreachable) being sent back to my router. I talked with our IT department and all firewalls are disabled. Is there a missing service that needs to be started?


Thanks in advance for any assistance!