Tracking WorkOrderIDs
We are currently implementing a solution that would automatically open tickets in Service Desk Plus. The solution seems to work ok, tickets get opened and assigned correctly. We increment the WorkOrderID based on the values that exist.
The problem is when trying to enter a ticket manually after one is created by our solution. The ID the system tries to generate for the ticket is not correct, it pulls the previous ID created by the system, not the actual next ID in the table.
Is there a way to tell the system to update the next ID short of stopping and restarting the server?
The problem is when trying to enter a ticket manually after one is created by our solution. The ID the system tries to generate for the ticket is not correct, it pulls the previous ID created by the system, not the actual next ID in the table.
Is there a way to tell the system to update the next ID short of stopping and restarting the server?