We use tasks attached to a request to handle new hires and employee terminations.  The feature works well except that there is no auditing of the who performed each task.  Anyone can select any technician and mark a task as closed.  Further, there is no history to show who did what.

Is it possible to have the system log changes made to tasks in the history tab?

The reason we need is that we need to prove to auditors that we followed the termination process correctly.  With this system, we can't prove who did what.  If I chose the wrong technician name by accident, it would seem like they performed the task.

Ideally the system would either restrict the task assignment to the currently logged in user or, more simply, just logged who did what in the history tab.

Jim Goings
Webtrends
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