Too many notifications in a group request life cycle...I'd rather only have new/closed notifications, but how?
I am not seeing a way to notify a group when a request is CLOSED. We have multiple support groups, and we do not want to be notified each time a request is updated. From what I can tell, the only way to let a particular group know when a request is closed, is to turn on update notifications, which is too many, we only want a notification when the status changes to CLOSED.
There is no need for the entire group of technicians to get updates each time any change occurs. Is there a way out of the box to only notify an entire group, when a ticket is closed, without enabling "notify when a request is updated"? This triggers an email any time anything changes with a request, we only want to know when status changes to closed.
There is no need for the entire group of technicians to get updates each time any change occurs. Is there a way out of the box to only notify an entire group, when a ticket is closed, without enabling "notify when a request is updated"? This triggers an email any time anything changes with a request, we only want to know when status changes to closed.