Hello everyone,

We are using ManageEngine ServiceDesk Plus, Build 16000, with the Free Standard Edition license.

Previously, we had 5 technicians available in our ServiceDesk Plus instance. However, the technician license count has now dropped to 1, and we are unable to access the license screen to investigate the issue.

We have access to the Windows server where ServiceDesk Plus is installed, but we need help understanding why the number of available technicians has suddenly decreased.

Could this be related to a license expiration, a change in the license edition, or another configuration issue?

How can we verify the current license status and restore the previous technician count, if possible?

We would appreciate any guidance on resolving this issue.

Thank you.