Hi everyone,

I’m using the ManageEngine ADManager
REST API to search for users. My request looks like this:

http://195.158.1.73/RestAPI/SearchUser?domainName=test.local&AuthToken=db382ce6-40ff-4cba-a31c-c885adcd92f8&range=1&startIndex=1&filter=(employeeID:contains:35)

The issue I’m facing is that the data in the API response updates with a 10-day delay. If I make changes in Active Directory, they don’t reflect in ADManager immediately; instead, they only appear after about 10 days.

• How can I force ADManager to fetch updates from AD immediately?
• Is there a setting to reduce this delay?
• Could this be related to scheduled sync intervals, and if so, where can I adjust them?

If anyone has encountered this issue before or knows a solution, I’d really appreciate your help. Thanks! 🙏