Time taken to 1st response & Time Taken from Open state to resolved
Hi,
Could you help me with this issue, we need to mesure the response time(= Responded Date-Created Time) in h:mm format, and the Time taken from Open state to Resolved state in h:mm format(=Completed Time-Created Time) h:mm format.
The header of report .
| Request ID | Level | Priority | Created Time | Responded Date | Time taken to 1st response in h:m | Time Spent | Executed Time | Time taken from Open state to Resolved state in h:mm format | Completed Time | Technician | Requester | Request Status |
Thanks in advance.
Topic Participants
Stefan Sehlberg
ServiceDesk Plus
Carlos Del Castillo
anton.sweeney