Time Spent Reports do not reflect second technician's
When running reports of time spent, tickets that had time spent entries by more than one technician do not reflect that a second technician spent time on the ticket.
We often collaborate or pass off the ticket to a different technician, so the Time Spent reports should show all technicans time spent, not just the Technician showing as currently assigned.
Thanks
We often collaborate or pass off the ticket to a different technician, so the Time Spent reports should show all technicans time spent, not just the Technician showing as currently assigned.
Thanks