Time Spent in New Request and Templates
When entering a new request or creating a request template it would be efficient to be able to add Time Spent on the request all within the request window.
Problem occurs when you make the field a mandatory item upon close it errors and then you need to edit the request to add time and then re-close the ticket. If you have a template that auto fills in all the fields it errors out as well since there is no Time Spent entered. So thus editing the ticket again to add your time then close the ticket.
Problem occurs when you make the field a mandatory item upon close it errors and then you need to edit the request to add time and then re-close the ticket. If you have a template that auto fills in all the fields it errors out as well since there is no Time Spent entered. So thus editing the ticket again to add your time then close the ticket.