Time spent against Operational hours
Good morning,
I thought that the time spent total should work with the operational hours that are set? As you can see below it is still totaling the hours from start to finish and not taking in to account the operational hours (0800 - 1930), I would have thought that the time spent on this should be 7:28:33 as these are the operation hours that the call fall between? Is this being looked at as a bug or just as an enhancement?
Created Date 20 Apr 2006, 19:00:00
Due Date 24 Apr 2006, 18:30:00
Completed Date 21 Apr 2006, 15:28:33
Time Spent 20hrs 28min
Many thanks
I thought that the time spent total should work with the operational hours that are set? As you can see below it is still totaling the hours from start to finish and not taking in to account the operational hours (0800 - 1930), I would have thought that the time spent on this should be 7:28:33 as these are the operation hours that the call fall between? Is this being looked at as a bug or just as an enhancement?
Created Date 20 Apr 2006, 19:00:00
Due Date 24 Apr 2006, 18:30:00
Completed Date 21 Apr 2006, 15:28:33
Time Spent 20hrs 28min
Many thanks
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