Time resolution based om PRIO or LEVEL
We a req. is comming we give it a prio level. For example prio 9 is low so the end date can be 5 days for a solution.
Prio 1 has a time of two hours afther that it has to be escaleted. is this a option in SD?
Prio 1 has a time of two hours afther that it has to be escaleted. is this a option in SD?
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