Time Report
.
Hi.
I would like to create a report that calculate the ''lifetime'' of a Service Request, from Created time to Completed time. (count
Completed time - C
reated time
)
I tried with the Time elapsed but i noticed that it does not include the no working hours and also when the Request status is On hold or Waiting for requester the time in Time elapsed does not count.
Any help will be gratefully received.
Thanks,
Panos.