Ticket re-open on reply from user
Hello!
I am sure this must be a FAQ. Can someone tell me how to disable tickets being re-opened when a user replies to a ticket that has been set to resolved. The following option has already been set and it was working until a few days back
Do you want to allow Requesters to reopen their own requests ? -> Set to "No"
When the Requester replies to the Closed requests. Perform the following: -> Set to "Append the Reply as conversation to the request and notify technician."
Thanks in advance!
Rafeel Mohamed
Topic Participants
Rafeel Mohamed
Vignesh Ravindranath
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