There are features to managing tickets from several customer
I would like to aks for information about using service desk plus to manage incoming calls (tickets) from several customers and grouping those calls into diferent organizations.
E.g.: Customer A open a ticket for company X and Customer B open a ticket for company Y and Customer C open a ticket for company W.
Is that possible? And about the reports to control the number of tickets per Company?
E.g.: Customer A open a ticket for company X and Customer B open a ticket for company Y and Customer C open a ticket for company W.
Is that possible? And about the reports to control the number of tickets per Company?
Topic Participants
kkevin
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