The all-new UI of ServiceDesk Plus Cloud is here !

Hello everyone,

ServiceDesk Plus' revamped user interface is released for the global audience.

We are very excited to bring you this latest update. To ensure that users get the maximum potential out of the new UI, our product experts are hosting a webinar, where they demonstrate the new features and functions of the latest UI.

Webinar details:

What's new in ServiceDesk Plus Cloud's UI?

Key takeaways:

Learn to customize the service desk viewport for your convenience.
Discover the benefits of Kanban-based ticket management.
Gain insights into branding the self-service portal with your organization's theme.
Explore all the features and functions available in the latest update.

Date: October 21, 2020

Time: 11am BST | CDT | PDT

3pm AEST

To register for the webinar, click here.

Here's a glimpse at the new functionalities available in the latest UI:

Dashboards powered by Zoho Charts: Instantly showcase your service desk data in multiple chart types, such as a bar graph, pie chart, funnel graph, and doughnut chart. Share specific charts or the entire dashboard with the team to keep everyone on the same page.

Kanban-based ticket management: Manage all your incidents and service requests with a visual summary of all tickets in the new Kanban view. Group tickets based on status, technician, and priority on a drag-and-drop canvas for easy ticket management.

Upgraded view for notifications and approvals: View and track notifications and approvals with panels that group notifications by date and time. Find any notification or approval from any time with the built-in search bars within the notification and approval panels.

There are many more enhancements spread across all modules of ServiceDesk Plus. Get a quick overview of the notable changes in the new UI on our website.

Be sure to sign up for the live demonstration of the new user interface on October 21.

Please keep us posted with your feedback/suggestions/queries either as comments below or reach out to us at servicedeskplus-cloud-support@manageengine.com.

Thanks and Regards,

ServiceDesk Plus Cloud Team