Text of Approval message visible in Approval Tab.
When approval has been sent to a customer it is not possible to see what the SuppRep actually asked for, under the Approvals tab. It just says: 1. pending approval on...date/time.
This function is meant to make approvals more official and traceable in cases of disputes, but since they are not visible it doesn't help much.
The reply from the customer is visible, which is good, but the original text sent to the customer has to be visible too.
This function is meant to make approvals more official and traceable in cases of disputes, but since they are not visible it doesn't help much.
The reply from the customer is visible, which is good, but the original text sent to the customer has to be visible too.