I am fairly new to this product and love what I see so far. I set up my servicedesk 6006 and upgraded to 6008 with no problems. I tested it first on a dummy server I have. I was wondering if your licencing permits test servers? I am enjoying implementing some of the patches you have made and tweaks available for my needs. What I dont want to do is test these on the live server and bring down the service that I chose and could be ridiculed for. I have no technicians on it, just the administrator and thats it. I'll cease if not allowed.