[Term of the Day]:WorkForce Optimization
Term of the Day
“Workforce Optimization”
Definition — What is WFO?
Workforce Optimization or (WFO) is a revolutionary business strategy that focuses on maximum customer satisfaction and benefits with minimal operational costs. Workforce optimization also helps you automate essential processes, maintain data visibility, comply with legal ordinances, and solve business problems related to your staff. Workforce optimization manages the performance of staff to understand the impact on both operational efficiency and customer experience. In simpler words, It creates space to better help your team make the most use of their time and offer a more satisfactory customer experience. This WFO concept was originally designed for call and contact centers, nowadays it is being adopted across industries to increase efficiency and streamline operations.
Key Benefits of Workforce Optimization
- Implementing WFO in an organization helps in reducing the cost of ownership and also increases return on investment.
- WFO concept helps shortens the learning curve, training expenses and reduced the cost of hardware and software applications.
- WFO analytics can help your team to improve key performance indicators (KPIs) and analyze the area which needs improvements so that you can stay more focused on business goals.
- Cost per employee is one of the largest expense any business could deal with, by optimizing your workforce, you can gain more control over both the way your employees work and the costs associated with this project.