Technicians to select for ticket assignment exceed licenses
When assigning a ticket to a technician, I am given a list of technicians that includes names that do NOT have licenses. These names were put in, under the assumption that we might have a floating license capability (15 people as techs), but when I went to assign them roles, I was stopped at 10, as per our license agreement.
However, those extra 5 still show up in the list of technicians to assign a ticket to.
Justin Masters
However, those extra 5 still show up in the list of technicians to assign a ticket to.
Justin Masters
Topic Participants
jmasters_me
kkevin
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