Technicians Raising Requests
Hi,
When our technicians raise requests, unless they know which queue it has gone to, there is no real record of their incident requests. I've gone through every filter to find a ticket when I raise it as an Incident and not a single one shows it. Is there something we need to do to view these ? We can add a custom view , but each technicians would need to do it .
P.S Is there a report \ custom query you can do on these custom views ?
A
When our technicians raise requests, unless they know which queue it has gone to, there is no real record of their incident requests. I've gone through every filter to find a ticket when I raise it as an Incident and not a single one shows it. Is there something we need to do to view these ? We can add a custom view , but each technicians would need to do it .
P.S Is there a report \ custom query you can do on these custom views ?
A