Technicians is not present in the letter
So should be?
Good afternoon. Here such situation: the Employee writes the letter on a support service and puts in a copy of the head (the letter gets in SD + and receives the number). For the request the technicians is assigned. The head answers the letter of the employee and this letter gets to system SD + and receives the number. The technicians will unite these 2 request in one request .
Now a question.
If to reply the request 1 the name of the technicians is present at the letter. If to reply the letter 2 - that to a name of the technicians is not present in the letter. Why so?
Good afternoon. Here such situation: the Employee writes the letter on a support service and puts in a copy of the head (the letter gets in SD + and receives the number). For the request the technicians is assigned. The head answers the letter of the employee and this letter gets to system SD + and receives the number. The technicians will unite these 2 request in one request .
Now a question.
If to reply the request 1 the name of the technicians is present at the letter. If to reply the letter 2 - that to a name of the technicians is not present in the letter. Why so?