Technicians email replies marked as requester
Hi,
at the moment if the technician assigned to a call is SD+ replies to an email alert from SD+ about a call assigned to them or updated by the requester, SD+ will log it as an email from a requester and then send an email back to the technician with response details.
Is it possible for SD+ to detect the email is sent from the technician assigned to the call and forward it to the requester as if the technician had used the reply feature in SD+?
Cheers
at the moment if the technician assigned to a call is SD+ replies to an email alert from SD+ about a call assigned to them or updated by the requester, SD+ will log it as an email from a requester and then send an email back to the technician with response details.
Is it possible for SD+ to detect the email is sent from the technician assigned to the call and forward it to the requester as if the technician had used the reply feature in SD+?
Cheers
Topic Participants
jody.gilbert
ServiceDesk Plus
mwilliams1_me
Dean Ryan
Bradley Munsen