Technician with restricted view ?
I would like to be able to enable technicians from a couple of our subsidiary companies to use our SDP server. I want those technicians to only be able to see and deal with calls raised by users from their subsidiary and not see the calls we deal with on behalf of other companies within the group that we directly support.
Is this possible in SDP or is the only a see all view for any technicians ?
Is this possible in SDP or is the only a see all view for any technicians ?