Hi,

I'm new to Service Desk, and need to report on some information.

I'm trying to create a report (if there isn't one already) to show me a list of Requests & Tasks (but Separate reports would be fine) and the Time spent on them filtered by Technician, but am currently struggling to do this.

I'm looking for a report to run on "yesterday" for a filtered to a particular technician so I can see how much "Time" they have spent on that Request or Task for that particular day, and a total at the bottom would be ideal.

Could anyone guide me on how to do this please?

Thanks

Nick