Technician on vacation

Technician on vacation

When do people do when a technician is on vacation/holiday/sickness?

The challenge I have had in the past is when a technician is away and requester replies to a closed ticket or even an open one and notification goes to the technician, but of course, they are not there.

I wondered whether this is any capability with OD-SD to manage/redirect SD messages to another technician/ email address?

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