Technician notifications

Hi Support,

I have all notification emails in rich text format (HTML). Whenever we received notification emails for unpicked tickets in a group, the email received is unreadable. It looks like the HTML formatting is broken/lost. We are using outlook 2003.

Mime-Version: 1.0
Content-Type: multipart/related;
boundary="----=_Part_9_24544119.1162881120819"

------=_Part_9_24544119.1162881120819
Content-Type: text/html;charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

****************** Action By Service Provider ****************

=
ServiceDesk Request #20 is unassigned.

Please use ServiceDesk t=
o check the latest status of the ticket.

**********************=
Ticket Details **********************

Ticket Information : <br=
/>

Ticket : #20
Category : Product
Submit Time : 07=
-Nov-2006 14:19 Local Time
Priority : 3
Status : Open
Sho=
rt Desc : New Product

Customer Information :

=
Name : Guest
Location : Singapore

Customer Comments=
:

Hi Robert and team,

Please add new product to Piv=
otal. Thanks.

********************* Additional Details ***************=
******

To view and/or print the contents of this ticket click o=
n the link below or copy it into the location field of your web browser.=C2=
=A0

<a href=3D"http://SGPVDEV01:8099/WorkOrder.do?woMode=3DviewW=
O&woID=3D20">http://SGPVDEV01:8099/WorkOrder.do?woMode=3DviewWO&woID=3D20<;/=
a>
------=_Part_9_24544119.1162881120819--