Hi there,

 

I will try to reproduce the steps for that problem.

 

1. Do an AD Import.

2. After the import select someone from the requesters and promote him to technician

3.Till that spot there is no Goup available to associate.

4. Go down and select a role for the technician

5. Save without associating him to a group.

6. Go back to the Technicians List and check that the technician still has his Login credential and his DOMAIN name.

7. Open the technician and associate him with a group.

8. Press Save..

9. Go back to the technicians list... The specific technician has no login name AND NO Domain...

10. Open the specific technician and check that his login has been removed.

11. If we try to enable login again for that user we are not able to select the DOMAIN to take his login credentials...So we have to delete him and then do an Import from the AD and promote him as a technician. BUT we must not associate him to a group from there, BUT we have to go to Admin-->Groups and associate him from there in order not to loose his Logins.....

 

Please check it

 

Regards

 

George