Technician Does Not Appear In Group
I have created a new technician and added him to the appropriate group. However, when assigning a request, the technician does not appear in the filtered list.
I have just applied hot fix 7019 (from 7017) thinking that would fix the problem as the list of fixes includes "SD-9121 - Request Template with a Group Field populated, technicians are not filtered out based on the selected group".
Unfortunately, it appears not to be fixed.
Is there a workaround that I can use?
AdamB
I have just applied hot fix 7019 (from 7017) thinking that would fix the problem as the list of fixes includes "SD-9121 - Request Template with a Group Field populated, technicians are not filtered out based on the selected group".
Unfortunately, it appears not to be fixed.
Is there a workaround that I can use?
AdamB