Technician cannot open requests

Technician cannot open requests

It presents an error message:
Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?
  • Technician was created with "all accounts" and "all sites" selected;
  • All sites have its configurations as "Refer Default Settings" (middle column, not "Copy Default Settings" nor "Custom Settings");
  • Even if changing to "Copy Default Settings" it works (an the technician correctly set to the account/site after it);
  • We're using SDP MSP 8.0 Build 8004
How come a technician cannot open a request for an specific account?

-Rodrigo



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