Technician Can't see unassigned requests
Hi,
We have just upgraded from version 6 Pro to version 7 (7012) ent edition. I can see all unassigned requests in service desk, but one of my technicians (who has the same 'role' as myself) can not. We are both in the same groups with the same roles.
His dashboard says unassigned (request by technician) as 24, but when he clicks on it, it will only show him 1 unassigned request. When I click on it I can see all 24 unassigned requests.
He is our main dispatcher and needs to see all requests coming into the organisation.
PLEASE HELP.
Cheers
David Price
We have just upgraded from version 6 Pro to version 7 (7012) ent edition. I can see all unassigned requests in service desk, but one of my technicians (who has the same 'role' as myself) can not. We are both in the same groups with the same roles.
His dashboard says unassigned (request by technician) as 24, but when he clicks on it, it will only show him 1 unassigned request. When I click on it I can see all 24 unassigned requests.
He is our main dispatcher and needs to see all requests coming into the organisation.
PLEASE HELP.
Cheers
David Price