I have 2 technicians.

Auto assign working well when needed to assign a request to a technician, with load balance option. But this feature isn't working with SLA priority such as Low, Normal, HIGH

So auto assign can assign # of HIGH priority requests on 1 technician in a row. I think it's not right. The High priority has a very short time to resolve request, so 1 technician can't resolve all requests in a row, in such a short time.

Can you make an option, that auto assign will look for a priority on a requests, and after this will assign to a technicians (different I think).

It has to be a scoring chart, that auto assign will be guided by, the system must know, that requst with high priority has weight = 6, priority normal has weight = 3, nad low has = 1. After this marks, system will know that 1 technician is working with 15 total weight, but technician 2 is working only with 9 weight requests, so system will assign 6 low or 2 normal or  1 high request.

That is what I need.