Technician Assignments stopped working
This just started to happen. No configurational changes have been made to server or application.
- Requests are categorized by requestor
- based on category is placed to a queue
- queue has multiple techs assigned with the 2 senior techs listed for notification.
- Ticket is picked and process continues.
ISSUE
- Category when selected doesn't stay. It defaults to select category. weird!
- If category selection remains, que is no longer notifying technician via email. Email confirmations are processing normally. When manually assigning ticket, email notification to tech occurs.
Any ideas?
Also-
The start and stop listings under the service desk menu from the start menu are non-functional. They do not work. Properties are correct as I checked. when going into the bin folder and selecting the executables, they seem to work. Weird issue is when attempting to stop the Servvicedesk server, it stops and automatically restarts again. Is this normal?
It just seems that with the update to 5001 everything has started getting flaky.
I've rebooted etc and nothing changes.
New to ADSelfService Plus?