Hi All

I would like to run a report per Technician to see what they have done whilst that have been logged into SD+

We are currently using SD Plus - 9.2 Build 9227

I can get reports on tickets closed and logged, but I need the detail relating to the actual activity while the technician is logged on, some of these activities could be  - adding notes, replying on tickets, re-assigning tickets to others, etc.

Main reason for this is that we have a number of remote Technicians and I need to ascertain their productivity and value.  Unfortunately, my company cannot afford to keep technicians who are sitting idle when there is a lot of work requiring attention and so the technicians activity needs to be reviewed.

Hope you can help with this.

All the best

Jay.