We have 100 techs across the organization split into 20+ support groups. We are having our PMs/TLs/Managers use the chart to plan out work but with how the groups are separated (ex: application support teams, system support teams, functional teams, etc) it's becoming harder to get 'one' view of everyone. 

To try and eliminate unneeded techs/vendors, we created a generic support group called 'IT' that has all IT team members listed. This way a PM can look across IT at a resource instead of searching through 20+ groups for them. This sort of works but clutters the list of support groups when viewing the chart and assigning tickets (we implemented a notification script if this group is selected). 

How are others doing this? Are your support groups split into IT teams (reporting to) or support functions (service desk, network team, etc.)? 

We'd like to see a feature where we can hide a support group from certain views (tickets) and only make it available on the tech chart. Or more features within the tech chart that can tie into the CMDB relationships (ie: this tech support this system, these techs report to this manager, these techs are associated with this project, etc....)