Tasks left open when request closed
Sometimes a request gets opened by and end user with a template that has tasks associated with it. In some cases, the request really does not need to be done or is resolved without going thru all the tasks.
IN these cases, I have found that if the request is closed, the tasks still show in My Open Tasks view.
The system should either force you to close or delete all the tasks before the request can be closed, or preferably, close all tasks associated with a request if the request is closed.
IN these cases, I have found that if the request is closed, the tasks still show in My Open Tasks view.
The system should either force you to close or delete all the tasks before the request can be closed, or preferably, close all tasks associated with a request if the request is closed.