Tasks - email notices do not include request ID in subject
Hi,
We are using the "task" feature along with our request. When a task is assigned to a technician it assigns a task number/id to it. This task ID is inserted in the subject that is emailed to the technician. If for some reason the technician "replies" to the task email it opens a completely new request. Is there a way to embed the ##requestId## in the subject of the email? Another option would be for Service Desk to file all Task replies with the orginating request.
Thanks,
Jerry
We are using the "task" feature along with our request. When a task is assigned to a technician it assigns a task number/id to it. This task ID is inserted in the subject that is emailed to the technician. If for some reason the technician "replies" to the task email it opens a completely new request. Is there a way to embed the ##requestId## in the subject of the email? Another option would be for Service Desk to file all Task replies with the orginating request.
Thanks,
Jerry