Tasks attached to Request Templates
I have a request template called 'new user' and attached to the template is a task called 'device rollout'.
I haven't assigned the template or the task to a technician upfront because it might be one of 3 technicians that get assigned.
How do I achieve the following...
Task(s) attached to the request is automatically assigned to the same technician that picked up the ticket
I am stuck on this.
Thanks in advance
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