Hi,

I have a request template called 'new user' and attached to the template is a task called 'device rollout'. 

I haven't assigned the template or the task to a technician upfront because it might be one of 3 technicians that get assigned.

How do I achieve the following...

Task(s) attached to the request is automatically assigned to the same technician that picked up the ticket

I am stuck on this.

Thanks in advance