Tasks and Reporting

Hey All,

I am new to SDP and I've been trucking along for about a month now (taking over as the Help Desk Admin) and I've got a question for you all.

Are "Tasks" assigned to a request a trackable metric?

Let me give you the details as to what I'm doing and what I'm lookin for.

I create a request, say for a new hire, and I assign tasks to specific techs to accomplish specific jobs - AD account and email, desktop/laptop configure, phone and VM, etc... you get the point.
HOWEVER, for the life of me I can not figure out how to get a report to tell me (and my boss) what the techs accomplished for the week. I want my techs to get credit for their work.
I've since moved to assigning separate tickets for each job as I can easily run reports on closed requests, missed SLA's, etc.
I'd like to have ONE request with multiple parts rather than a myriad of separate requests.

So back to the mission at hand - Are "Tasks" assigned to a request a trackable metric? If so, how? Please, please, please.

Thanks