Task Owner are not notified when there is a reply from the requester on the ticket

Task Owner are not notified when there is a reply from the requester on the ticket

Dear Support Team,


I have noticed that if the task owner is different from the ticket owner only the ticket owner will be notified when there is a reply from the requester. but not the task owner. we need an option to notify also all the task owner if there is a reply from requester.


and an option to view all notification in the notification bell. and a marking if you already read the notification or not.

                  New to ADSelfService Plus?