Task Notification Improvement Ideas for Service Desk Plus Cloud

Task Notification Improvement Ideas for Service Desk Plus Cloud

Our organization is currently facing an issue where ticket owners receive individual notifications for every task picked up or assigned to them. Unfortunately, we cannot simply turn off task notifications on assignments since there are instances where someone other than the ticket owner is assigned a task. This situation has rendered tasks almost unusable within our organization, causing extreme notification overload.

To address this challenge, we would greatly appreciate the implementation of new or alternative notification settings. These settings could include:
  1. Ticket owners do not receive notifications when tasks are picked up or assigned to the ticket owner
  2. Only one email notification per request, change, or project should be sent out to task owners, containing a comprehensive list of all the tasks assigned or picked up by them associated with that request, change, or project.
  3. When a technician picks up tasks themselves, they should not receive a notification.

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