I have created a request template with 3 tasks added on the workflow tab. I have the Trigger Tasks set to Automatically trigger upon creation. When I create a request in the Service Desk UI, the tasks are automatically created. Yea!
When I use the v3 API to create the request, the tasks are not created when the request is created. Should the tasks be created when the request is created via API? Is there an attribute to add/trigger the tasks? If not, how should I trigger the creation of the tasks?
If I can't trigger the tasks, should I create the request and then the tasks, and then associate the tasks to the request? What is the attribute to associate the tasks with the request?
We are using Version 11.0 Build 11007
Thanks