A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 3 parts, scheduled for the 14th, 21st, and 28th of June in three different time zones. We'll send you separate links to join the sessions before the scheduled date.
Part 1: Getting started with ServiceDesk Plus
About: Broad overview of the product and basic helpdesk challenges.
Agenda: - Configuring basic organisational structure. - Adding and classifying users. - Creating email based tickets automatically. - Getting introduced to incident management and related automation. - Measuring key performance indicators.
Part 2: Asset management
About: Asset management module of ServiceDesk Plus Agenda: - Asset discovery techniques - Asset classification best practices - Asset life-cycle management - Software asset management - Software license management
Part 3: ServiceDesk Plus ITIL modules
About: ITIL modules of ServiceDesk Plus Agenda: - Streamlining incident, problem and change management - Managing service catalog - Managing Configuration Database