we have manage engine service desk plus
9.4
Build
9425
For some laptop assets, While scanning it is swapping automatically between different laptops.
Following Error_message appears in system log viewer
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nao172 has been renamed as nao172_old.
Reason:This could have happened if the names of the machines nao172 and nao043 were swapped in the network. This was identified while scanning the machine with name as nao172 in the network which had the same agent id - DESKTOP-4KP8N75_1544677452200.
nao043 has been renamed as nao043_old.
Reason:This could have happened if the names of the machines nao043 and nao172 were swapped in the network. This was identified while scanning the machine with name as nao043 in the network which had the same agent id - DESKTOP-4KP8N75_1544677452200.
"
We tried to uninstall the agent from all problematic machines and install it again.
How can we identify and fix this issue?