System creating multiple records for the same request
Currently the system is creating multiple records for the same request id. Please see the attached image showing a report with request id and creation times.
This is causing a discrepancy between what the Request screen will show and what a report will show as it's total. For example when comparing closed requests in the Request screen and within a report using a filter of closed requests.
Having our reports be inaccurate (showing more requests than actually were created) is causing huge problems for us.
If this could be looked into I'd appreciate it. Thank you.
-Rich
This is causing a discrepancy between what the Request screen will show and what a report will show as it's total. For example when comparing closed requests in the Request screen and within a report using a filter of closed requests.
Having our reports be inaccurate (showing more requests than actually were created) is causing huge problems for us.
If this could be looked into I'd appreciate it. Thank you.
-Rich